Service strategy in action : A practical guide for growing your B2B service and solution business (Bog)

Sprog: Engelsk Antal sider: 303 Forlag: Service Strategy Press Udgivelsesår: 2017 In today’s competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors’ proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to · determine if your company is “fit-for-service,” · make the most of your existing services, · innovate and create value-added services and customer solutions beyond your products, · embed a true service-centric culture in your organization, · drive change and align your service strategy with corporate goals, · transform your product-centric sales force into a service-savvy sales organization, · design an organizational structure that promotes service growth, and · align your interests with distributors and partners. Kowalkowski and Ulaga’s twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research Titel: Service strategy in action : A practical guide for growing your B2B service and solution business Forfattere: Christian Kowalkowski,Wolfgang Ulaga Genre: Nonfiction Type: Paperback Klik på 'Se annoncen hos forhandleren' for at se varen i vores webshop Brand: Ukendt Farve: Ukendt Stand: 60 - Mindre spor fra almindeligt brugt. (Se billeder) Vi sender til hele landet for 45 kr. Leveringstiden er 1-3 hverdage. Du kan også gratis hente den på vores lager på Industrivej 10 i Slangerup. Er du i tvivl om varen stadig er til salg? Klik på knappen "Se annoncen hos forhandleren" for at se den i vores webshop. Kan du se den der, er den stadig til salg Orderly er en ny måde at købe brugt på. Vi har alle vores sælgeres ting på vores centrale lager. Derfor kan du være helt sikker på at få dine ting - og du kan samle flere ting på tværs af sælgere og kun betale én gang fragt.

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